Manage Emotions and Improve Relationships with Others

After the training the participant shall be able to:

• identify, manage and express their emotions

• understand their origin and use them as a resource 

• use emotional intelligence in communication, team management, customer relations/sales and conflict management 

• Become aware of one’s emotions and better understand them 
• • Definition: emotions (primary and mixed), feelings
  • Mechanism of emotions
  • Link between emotions, thoughts and behaviour 
  • Constructive and negative consequences of emotions 
• Techniques to better manage emotions 
  • Self-awareness and confrontation of automatic thoughts 
  • Association and dissociation
  • Decentralisation and empathy
  • Letting go
  • Respiratory relaxation
  • Autogenous training of Schulz
  • Muscle relaxation of Jacobson
  • Anchoring
  • "Act as if" method
• Use emotional intelligence in communication, team management, customer relations/sales and conflict management
• • Definition of emotional intelligence
  • Determination of emotional quotient
  • Bases of communication
  • Active listening
  • Techniques of assertiveness
• Cardiac consistency practice
• Individual Action Plan

Anyone who wants to better manage their emotions and those of others.

No exam is available for this training course.

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.